w1PHS-031121-9 INTERACT Website_HEADERS_7

What is INTERACT®

INTERACT® is an acronym for “Interventions to Reduce Acute Care Transfers.” The interventions is a quality improvement program designed to improve the identification, evaluation, and communication about changes in resident status. INTERACT® was first designed in a project supported by the Centers for Medicare and Medicaid Services (CMS). Now, many post-acute providers across the U.S. are using INTERACT®.

What is the purpose of the INTERACTQuality Improvement Program?

The overall goal of the INTERACT® program is to reduce the frequency of transfers to the acute hospital. Transfers to the hospital can be emotionally and physically difficult for residents, and result in numerous complications of hospitalization, and they are costly.

In the plans for health care reform, Medicare may financially reward facilities with lower hospitalization rates for certain conditions. By improving the identification, evaluation, and communication about changes in resident status, some, but not all acute care transfers can be avoided.

What are the INTERACT® Tools?

There are four basic types of tools:

  1. Quality Improvement tools
  2. Communication tools
  3. Decision Support tools
  4. Advance Care Planning tools

The specific tools are designed for use by selected members of the care team. However, in order for the INTERACT® team to be successful, all members of the care team should be aware of all of the tools and their uses. The INTERACT® project champion will assist your team in using the tools on a daily basis. The tools have been designed to help staff improve care, but not increase unnecessary paperwork.

To view and download, go to INTERACT® Tools >


Contact us to learn how INTERACT® can assist your organization improve hospital readmission rates and improve overall efficiencies.