w1PHS-031121-9 INTERACT Website_HEADERS_7

INTERACT™ Center of Excellence

The landscape of health care is advancing and changing, and reducing unnecessary hospital readmissions is a top priority for health care providers. Until recently, there has not been a comprehensive evidenced-based standard to define a quality improvement program to reduce unnecessary readmissions in post-acute care.

Now, with the inclusion of INTERACT® (Interventions to Reduce Acute Care Transfers) in the CMS State Operations Manual (SOM) and Interpretive Guidelines, setting the quality standard to address factors leading to hospital readmissions is key to operational, clinical and financial success.


INTERACT™ Center of Excellence Continuum

To achieve INTERACT™ Center of Excellence (CoE) Continuum status, organizations must be committed to
rigorous certification program across their continuum of care, which may include skilled nursing, assisted living, home
health care, etc. Achieving the designation as an INTERACT Center of Excellence (CoE) Continuum positions
your organization as best-in-class, underscoring your commitment to quality and reducing unnecessary hospital
readmissions. Leadership has an intensive focus on the following:

  • Delivering leadership and direction for embracing full INTERACT Quality Improvement Program (QIP)
    implementation.
  • Identifying best practice approaches for utilization of the INTERACT QIP.
  • Maintaining INTERACT Certified Champions within the organization.
  • Monitoring data and clinical outcomes to identify areas for performance improvement.
  • Providing ongoing training and support for your care delivery team.

Learn more by downloading the INTERACT™ CoE Continuum handout.

Contact us take your organization to the next level of quality improvement.


INTERACT™ Center of Excellence Status

To achieve INTERACT™ Center of Excellence (CoE) status, providers must be committed to rigorous certification program that promotes reducing unnecessary hospital readmissions utilizing the INTERACT™ Quality Improvement Program (QIP). Achieving the designation as an INTERACT™ Center of Excellence (CoE) positions your organization as best-in-class, underscoring your commitment to quality and reducing unnecessary hospital readmissions, and includes an intensive focus on the following:

  • Delivering leadership and direction for embracing full INTERACT™ QIP implementation.
  • Identifying best practice approaches for utilization of the INTERACT™ QIP.
  • Maintaining INTERACT™ Certified Champions.
  • Monitoring data and clinical outcomes to identify areas for performance improvement.
  • Providing ongoing training and support for your care delivery team.

The Goal of the INTERACT™ CoE is to provide the highest level of quality, utilizing the evidence-based INTERACT™ QIP to position the organization as a recognized leader with the knowledge and skills to reduce unnecessary hospital readmissions.

As an INTERACT™ CoE, you are provided the resources and tools to address performance improvement in specific areas. Providers can achieve the following certification levels:
• Level I – Application, Preparation, Implementation and Monitoring
• Level II – First Year Benchmark Attainment and Complete Program Implementation
• Level III – Performance Maintenance and Recertification

The primary benefit of achieving INTERACT™ CoE certification is seamlessly providing the highest level of quality, utilizing the evidence-based INTERACT™ QIP, to position your organization as a recognized leader with the knowledge and skills to reduce unnecessary hospital readmissions.

Learn more by downloading the INTERACT™ CoE handout.

 


INTERACT™ Centers of Excellence

Friendship Village of St. Louis

Friendship Village Skilled Nursing & Rehabilitation of St. Louis was the first organization to achieve INTERACT™ Center of Excellence status.

As a not-for-profit, faith-based community guided by biblical principles, Friendship Village is operated by a local leadership team with deep roots in the community and governed by a St. Louis-based board of directors. Being local to the St. Louis, Missouri, area contributes to over 40 years of stability and experience, which put our residents first. Our faith-based culture creates a warm and friendly environment of compassion for people of all faiths.

Over Forty Years of Serving Seniors — and Still Growing
For more than 40 years, Friendship Village has set the standard for senior services in the Greater St. Louis area. Our faith-based senior living campuses provide a fulfilling, healthy lifestyle, and our exclusive Life Care program serves more than 1,100 senior adults on the Chesterfield and Sunset Hills senior living campuses. Our dedicated employee team fosters a strong reputation for excellent services at all types and levels of living, including independent living, assisted living, memory care, rehabilitation, skilled nursing care and home services.

Providence Healthcare & Rehabilitation Center

Providence Healthcare & Rehabilitation Services of Downers Grove began providing skilled nursing care and rehabilitation services in 1984. Five years later, we added Saratoga Grove to the campus, which provides retirement living, assisted living, and memory care. Today we continue to offer top-quality skilled nursing care accredited by the Joint Commission. But most of our clients come to Providence Healthcare & Rehabilitation Services of Downers Grove for our award-winning sub-acute rehab. We offer Physical Therapy, Occupational Therapy, and Speech Therapy from licensed experts.