INTERACT® Center of Excellence – Facility/Entity Certification

Organizations discover improved clinical outcomes through the INTERACT QIP training and resources. Our certification for individual facilities, networks and health systems, Centers of Excellence, will aid your focus on providing quality care and managing acute changes in patient conditions. Centers of Excellence certification includes the following:

Certified INTERACT® Facility/Entity:

  • Center of Excellence agreement criteria is reviewed and signed between client organization and Pathway Health (Certifying Entity)
  • Certification is good for two years
  • Must have two Certified INTERACT 4.0 co-champions (Primary and back-up) at all times
  • All Facility Managers and Leaders – required to attend a one-day Leadership training on INTERACT® and how to support the program within the organization
  • Onsite training for all levels of the organization on INTERACT QIP, P&P as well as their respective roles and responsibilities. INTERACT® is included in the orientation program for all staff and annual staff development
  • All Clinicians must attend INTERACT® on line orientation
    • Medical Director
    • MD, DO, NP, PA who provide regular care to multiple patients in the entity
    • Medical Director must sign the COE agreement
  • Medical team orientation on INTERACT® and expectations from the organization
  • Approval of the program from the facility Medical Director
  • Use policy and procedures for implementation of INTERACT QIP
  • Data and metrics – aligned with INTERACT® program
    • Minimum requirements include:
      • Structured RCA on hospital transfers including: tracking 30 hospitalizations, Emergency Department visits and observation stays
      • Utilize INTERACT® tracking tool or approved comparable tracking tool/system
      • Usage of INTERACT® within client EHR
    • COE market place data
      • COE will provide referral entity data including
        • Primary and secondary referral sources and demographics
        • PCPs engaged with the client facility and demographics
      • CIC and organization will have access to INTERACT® Master Trainers and information portal to assist with questions, implementation strategies and updates as indicated
      • Follow Up:
        • The facility will set up three quarterly web-based reviews and a year one review on year one and complete two bi-annual reviews on year two to include:
          • Program Implementation
          • Data/Analytics Review
          • Performance Improvement Opportunities
          • Action Plan developed and provided to facility, based on review