INTERACT® Certified Network
Organizations that are included within a post-acute care network will embrace the INTERACT™ QIP as a standard of practice for reducing unnecessary hospitalizations and achieving positive clinical outcomes. The organizations within the network will follow the below criteria:
Maintain Certification as a Certified INTERACT™ Facility (CIF criteria below):
- Certification is good for two years
- Must have two entity INTERACT™ Certified Champions (Primary and back-up) at all times
- All Facility Managers and Leaders – required to attend Leadership training on INTERACT® and how to support the program within the organization
- Onsite training for all levels of the organization on INTERACT™ QIP, P&P as well as their respective roles and responsibilities. INTERACT® is included in the orientation program for all staff and annual staff development
- Medical Director INTERACT® orientation with facility leadership
- Medical team orientation on INTERACT® and expectations from the organization
- Approval of the program from the facility Medical Director
- Policy and Procedures that are in alignment with INTERACT™ QIP
- Data and metrics – aligned with INTERACT® program
- INTERACT™ Certified Champion and organization will have access to INTERACT® Master Trainers and information portal to assist with questions, implementation strategies and updates as indicated.
- Follow Up:
- The facility will set reviews consistent with the Certified INTERACT™ Facility requirements
- Data Review
- Interviews with the INTERACT™ Certified 4.0 Champions, Administrator, DON and frontline staff
- Chart Reviews (including use of INTERACT™ forms and resources)
- QI Review Tool Reviews and Data Review (re-hospitalization rates)
- Action Plan developed and provided to facility, based on review
- The facility will set reviews consistent with the Certified INTERACT™ Facility requirements
Certified Network additional considerations:
- Organizations that are included within the Network will adhere to Network protocols as well as embrace the full implementation of INTERACT™ QIP within each member organization
- Certification is good for 2 years
- Facilities in the network must have completed the Certified INTERACT™ Facility requirements, have implemented the INTERACT™ 4.0 Quality Improvement Program in the facility and be in good standing
- Data and metrics
- Network will utilize standardized readmission data collection
- Facilities must submit re-hospitalization data to the network on a monthly basis
- QI review of data to be completed on a monthly basis with the Network lead to determine opportunities for improvement
- Quarterly web-based network calls for questions/support with Network Leaders and assigned CIMT.
- Threshold to be determined by the Network on Re-Hospitalization Rates
- Required education and consultation if threshold not met
- Date for compliance